GTC (General Terms and Conditions)

This post is also available in: Deutsch

Terms and Conditions

Contracting parties

On the basis of these general terms and conditions of business (AGB), the customer and the supplier shall be bound by each other.
Represented by Dorothea Randazzo
Address: Dammweg 18, 71101 Schönaich, hereinafter referred to as the provider, the contract.

Contractual object

This contract regulates the sale of services in the areas of fitness, massage and health advice via the provider’s online shop. Please refer to the product description on the offer page for details of the respective offer.

Conclusion of contract

The contract is concluded exclusively in electronic business transactions via the shop system. The offers presented represent a non-binding invitation to submit an offer by the customer order, which the supplier can then accept.

The order process to conclude a contract includes the following steps in the shop system:

  • Selection of services in the desired specification
  • Adding the offer to the shopping cart
  • Press the button ‘order’.
  • Entering the billing and delivery address
  • Selection of payment method
  • Verification and processing of the order and all entries
  • Press the button ‘order for a fee’.
  • Confirmation mail that order has been received

With the sending of the order confirmation the contract becomes valid.

Term of contract

Massage and personal training sessions can be booked as a one-time application. Here the contract is terminated with the performance of the service.

The subscriptions for online training and massage club are for recurring services. The contract is concluded for an indefinite period, but at least for 3 months. Each contracting party has the right to terminate the contract with a period of notice of 7 days to the end of the month without giving reasons. The right to extraordinary termination for good cause, in particular repeated breach of the main contractual obligations, shall remain unaffected. Termination shall only be effective if it takes the following form: Electronic/E-Mail.

Holistic Core Restore® courses booked in advance over a fixed period of time cannot be refunded after the start of the course.

For on-site courses, we consider the first 3 months to be a probationary period with a notice period of one calendar month. After the first 3 months, the notice period is 3 calendar months. In case of registration with a reduced offer, this first month counts as 1st month of the trial period.
Missed sessions cannot be refunded. If the trainer is unable to teach due to illness, she will try to organise a replacement. From the 2nd cancelled session the amount of the 2.session will be refunded.


All prices are final prices and are included in accordance with § 19 Abs. 1 UStG no sales tax (value added tax).

The prices of the courses result from a session price of 12€. Courses only take place during school hours, during holidays the regular sessions take a break. Sessions will be held during 40 weeks a year, the payments for it are evenly distributed on 12 months. Prices are subject to change. Changes will be announced 3 months ahead of time.

Terms of payment

The customer has only the following options for payment: prepayment, invoice on delivery, payment service provider (Stripe), credit card, cash payment on site, direct debit via the payment service provider GoCardless. Further payment methods are not offered and will be rejected.
After receipt of the invoice, which contains all the details for the transfer and is sent by e-mail, the invoice amount is to be transferred to the account specified there in advance/or at the latest on the date. If a trustee service/payment service provider is used, this enables the provider and customer to process the payment among themselves. The trustee service/payment service provider forwards the customer’s payment to the provider. Further information is available on the website of the respective trust service/payment service provider. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged to pay or transfer the stated amount to the account stated on the invoice within 14 days of receipt of the invoice. Payment is due without deduction from the invoice date. The customer is in default only after a reminder. Financing is also available on request.


If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages by the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages following grossly negligent or intentional breach of duty on the part of the provider or its legal representative or vicarious agent. In addition, the statutory provisions shall apply.

Drafting of contracts

The customer has no possibility to directly access the stored contract text himself. The customer can correct errors in the input during the order process.
As long as the payment process has not been completed, the customer can change the entries at any time.

After the payment the customer must turn to the offerer:
Please note that booked appointments can only be changed or cancelled up to 24 hours BEFORE the date. Otherwise they will be charged in full.

Right of withdrawal and customer service

Revocation instruction

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.
If you make use of a booked service within this 14-day period, you waive your right of withdrawal. Services performed will not be refunded financially.

The revocation period is fourteen days from the day,

  • In the case of a contract of sale: where you or a third party designated by you, other than the carrier, have taken or have taken possession of the last goods.
  • In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: to which you or a third party other than the carrier designated by you have taken possession of the last of the goods.
  • In the case of a contract for the regular delivery of goods over a fixed period: when you or a third party other than the carrier designated by you took possession of the first goods.

When several alternatives meet, the last point in time is decisive.

In order to exercise your right of withdrawal, you must inform us (DORI, Randazzo Dorothea, Dammweg 18 71101 Schönaich) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (with the exception of additional charges arising from your choice of a method of delivery other than the low-cost standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to DORI, Randazzo Dorothea, Dammweg 18 71101 Schönaich without delay and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

End of the revocation instruction


Claims for damages by the customer are excluded, unless otherwise specified for the following reasons. This also applies to the representative and vicarious agents of the supplier if the customer raises claims for damages against these claims. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual goal. This also does not apply to claims for damages following grossly negligent or intentional breach of duty on the part of the provider or its legal representative or vicarious agent.

Prohibition of assignment and pledging

Claims or rights of the Customer against the Provider may not be assigned or pledged without the Provider’s consent, unless the Customer has proven a justified interest in the assignment or pledge.

Language, place of jurisdiction and applicable law

The contract shall be drawn up in German. The further execution of the contractual relationship shall take place in German. The law of the Federal Republic of Germany shall apply exclusively. This shall only apply to consumers insofar as no statutory provisions of the state in which the customer has his residence or habitual abode are restricted thereby.

Severability clause

The invalidity of a provision of these GTC shall not affect the validity of the other provisions.

GTC created via the generator of the Deutsche Anwaltshotline AG

%d bloggers like this: